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the brick stonebridge saskatchewan Complaint - i want a refund with my ourchase from the brick due to unpleasant customer experience - Dalton Center Height table and chairs, chocolate
the brick stonebridge saskatchewan Complaint

the brick stonebridge saskatchewan Complaint

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i want a refund with my ourchase from the brick due to unpleasant customer experience - Dalton Center Height table and chairs, chocolate


Good day Sir/Madam,I am writing you today to inform you that i am not happy with my purchase experience from your company. I did purchase a mattress set, a matt protector, bed frame and dining set from you last month, May 10. We had some issues with the delivery.for the dining set. At first we just received the dining table on a different date that we were supposed to receive it. And that is just table. We ordered the dining set for a family event which was held on May 23. The table came on may 20. Without the chairs needed for our occassion.we received the 4 chairs almost 2 weeks after that. When we received the chairs, one of the main seat part doesnt have the holes needed for a complete assembly for the chair. Then i phone the branch, they sent me a part. When i opened the box, it was just a seat frame and a different color of frame, not matching our set.I informed them about it and asked if i can just cancel the whole set and we are just going to get a different purchase from the brick. but the customer service person who talked to me said you dont have any return or refund policy for the dining set. The experience from you guys is really disappointing. I am not happy and pleased. The customer rep even told me that i can just throw the frame part that we received coz there is no use of it when i asked if it should be picked up or what by the brick personnel.i want a refund for that dining set due to the inconvenience it costs me and with some unpleasant customer service I had with you.
When we went to the store twice, we were not informed that we cant do a returnd or refund policy with the purchase. I believe we should have been informed with that case anyhow.. any questions my phone is 3067970131


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